Privacy Policy

1. Introduction

Golden Rule AI, operated by Catalina HS LLC ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at goldenaiaudit.com and use our AI Automation Audit System (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

We collect the following types of information when you use our Service:

Personal Information You Provide:

• Name: Your first and last name, provided when completing an audit or contacting us.
• Phone Number: Your mobile phone number, provided when you opt in to receive SMS/text messages or complete an audit.
• Email Address: Your email address, provided when completing an audit, scheduling a consultation, or contacting us.
• Business Name: The name of your company or business.

Business Information:

• Industry type and business category
• Call volume and missed call estimates
• Revenue figures and average job values
• Follow-up practices and response times
• Other business metrics you voluntarily provide during the audit process

Automatically Collected Information:

• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• IP address (anonymized for analytics)
• Date and time of your visit

Communication Data:

• Records of SMS/text messages sent to and from your phone number
• Records of emails sent to your email address
• Opt-in and opt-out status for messaging

3. How We Use Your Information

We use the information we collect for the following purposes:

• Generate your personalized AI-powered revenue audit report
• Deliver your audit results via email and/or SMS
• Send appointment reminders and confirmations for scheduled strategy calls
• Send follow-up communications related to your audit results
• Send service updates and notifications about Golden Rule AI
• Send promotional messages about our services (with your consent)
• Respond to your inquiries and provide customer support
• Improve, personalize, and optimize our Service
• Analyze usage patterns to enhance the user experience
• Comply with legal obligations and enforce our Terms & Conditions

4. SMS/Text Messaging Consent and Practices

By providing your phone number and checking the SMS opt-in checkbox on our website, you expressly consent to receive SMS/text messages from Golden Rule AI. Your consent is obtained through a clear opt-in process on our audit form, where you must actively check a box indicating your agreement to receive text messages.

Types of SMS messages you may receive:

• Audit report delivery and results
• Appointment reminders and confirmations for strategy calls
• Follow-up communications related to your audit
• Service updates and notifications
• Promotional messages about our AI automation services

Message frequency varies based on your interactions with our Service. You may receive up to 5 messages per month.

Message and data rates may apply. Your mobile carrier's standard messaging and data rates will apply to any messages you send or receive. Check with your carrier for details about your plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you opt in again.

Help: Reply HELP to any message for assistance, or contact us at zach@goldenaiaudit.com.

SMS consent is not required as a condition of purchasing any goods or services. You may use our audit tool and other services without opting in to SMS.

We will not share your mobile phone number or any SMS opt-in information with third parties for marketing purposes. Your phone number is only shared with our SMS delivery provider (Twilio) for the sole purpose of delivering messages you have consented to receive.

Carrier Liability: Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages.

5. Cookies and Tracking Technologies

We use the following cookies and tracking technologies on our website:

Analytics:

• Vercel Analytics: We use Vercel Analytics to collect anonymous, aggregated usage data such as page views, visit duration, and traffic sources. Vercel Analytics does not use cookies and does not collect personally identifiable information.

Essential Cookies:

• Session cookies required for core website functionality (e.g., maintaining your audit session, form state). These are strictly necessary and cannot be disabled.

Third-Party Embeds:

• Calendly: When viewing the scheduling widget, Calendly may set its own cookies. See Calendly's Privacy Policy for details.

We do not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. We do not serve targeted ads based on your browsing behavior.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers:

• Supabase: Secure database hosting and data storage
• Twilio: SMS/text message delivery
• Resend: Email delivery
• Vercel: Website hosting and analytics
• Anthropic (Claude AI): AI-powered audit report generation (business data only, not personal contact information)
• Calendly: Appointment scheduling

These service providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

We will not share your information with third parties for marketing purposes.

Legal Requirements: We may disclose your information when required by law, regulation, subpoena, court order, or other legal process.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified of any such change.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission via HTTPS/TLS
• Secure database hosting with row-level security policies
• Access controls limiting who can view personal data
• Regular security reviews of our infrastructure and code
• Environment variable protection for API keys and credentials

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:

• Audit data: Retained for up to 12 months after your last interaction, then automatically deleted
• Contact information: Retained until you request deletion or opt out of all communications
• SMS opt-in records: Retained as long as your consent is active, plus a reasonable period after opt-out for compliance purposes
• Analytics data: Aggregated and anonymized; no personally identifiable information is retained

You may request deletion of your data at any time by contacting us at zach@goldenaiaudit.com.

9. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information. We will comply unless we are legally required to retain it.
• Right to Opt Out: You may opt out of marketing communications at any time. For SMS, reply STOP. For email, click the unsubscribe link in any email.
• Right to Data Portability: You may request your data in a structured, commonly used format.

To exercise any of these rights, contact us at zach@goldenaiaudit.com. We will respond to your request within 30 days.

10. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date at the top. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, your data, or wish to exercise your rights, contact us at:

Golden Rule AI (Catalina HS LLC)
Scottsdale, AZ
Phone: (520) 900-5878
Email: zach@goldenaiaudit.com
Website: goldenaiaudit.com